Faq's

1. What types of skincare products do you offer?

We offer a wide range of skincare products, including cleansers, moisturizers, serums, sunscreens, and specialized treatments for various skin concerns such as acne, aging, and hyperpigmentation.

2. Are your products suitable for all skin types?

Yes, our products are formulated to cater to different skin types, including oily, dry, combination, sensitive, and acne-prone skin. Please refer to the product descriptions for specific recommendations.

3. How do I know which product is right for me?

We recommend consulting with a dermatologist or skincare professional for personalized advice. You can also refer to our product descriptions and customer reviews for guidance on choosing the right product.

4. Are your products tested on animals?

No, we are committed to cruelty-free practices. None of our products are tested on animals.

5. Do you offer international shipping?

No, we don't offer international shipping. Please refer to our Shipping Policy for more details.

6. What is your return and refund policy?

We accept returns for unopened products within 14 days of delivery. Unfortunately, we cannot accept returns or offer refunds for opened or used products. If you receive a damaged or incorrect item, please contact us within 3 working days for assistance.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

8. Can I cancel or modify my order after it has been placed?

Orders can be canceled or modified within 24 hours of placement. After this period, we cannot guarantee changes or cancellations as the order may have already been processed.

9. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. All payments are processed securely to ensure your information is protected.

10. Do you offer any discounts or promotions?

Yes, we regularly offer discounts, promotions, and special offers. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

11. Are your products safe for pregnant or breastfeeding women?

While many of our products are safe for use during pregnancy and breastfeeding, we recommend consulting with your healthcare provider before using any new skincare products during this time.

12. How should I store my skincare products?

Store your skincare products in a cool, dry place away from direct sunlight. Ensure that the lids and caps are securely closed after each use to maintain the product's efficacy.

13. What if I have an allergic reaction to a product?

If you experience an allergic reaction, discontinue use immediately and consult with a healthcare professional. We recommend performing a patch test before using any new product to avoid potential reactions.

14. Can I use multiple skincare products together?

Yes, but it’s important to layer products correctly and avoid combining ingredients that may irritate your skin. Refer to our product descriptions for compatibility recommendations or consult with a skincare professional.

15. How can I contact customer service?

You can reach our customer service team via email at [Insert Email Address], by phone at [Insert Phone Number], or by using the contact form on our website. We’re here to assist you with any questions or concerns you may have.

16. Are your products tested by a lab?

Yes, some of our products have been tested by XYZ Lab. Additionally, our products are recommended for use by individuals aged 18+ and above.

17. Do you offer free shipping?

Yes, we provide free shipping on orders of a minimum value of Rs. 2,999/-.